Shipments

SHIPPING METHODS

Elisendra®, thanks to its partnership with the express courier BRT, can deliver its items within the Italian National Territory, in all European Union countries (Austria AT, Belgium BE, Bulgaria BG, Croatia HR, Czech Republic CZ , Denmark DK, Estonia EE, Finland FI, France FR, Germany DE, Greece GR, Hungary HU, Republic of Ireland/Eire IE, Latvia LV, Lithuania LT, Luxembourg LU, Netherlands NL, Principality of Monaco MC, Poland PL, Portugal PT, Romania RO, Slovakia SK, Slovenia SI, Spain ES, Sweden SE) and the United Kingdom (GB).

SHIPPING TIMES

Shipping times are indicated in the product sheet of the selected item.

Every day our commitment is to have enthusiastic customers; this is why we try to fulfill orders as quickly as possible or to notify the customer if the shipment is delayed.

The BRT express courier delivers in the Italian National Territory in 24/48 working hours (48 working hours for Puglia, Basilicata, Calabria, Sicily and Sardinia) and in Europe between 3 and 5 working days, from Monday to Friday.

SHIPPING TO FERMOPOINT

The customer has the possibility, when completing the order, to have his article sent to any Fermopoint of his choice.

When ordering, on the 'Check Out' page, you must tick the option "Ship to a Fermopoint". In this way, after entering your billing details and after clicking on the "Search" button in the Fermopoint panel, you will have to select the desired Fermopoint. Once the item has been delivered to the desired Fermopoint, the customer can collect it whenever he wishes.

The Fermopoint service is totally free and available only in the Italian National Territory. Shipping times to Fermopoints are 24/48 working hours (48 working hours for Puglia, Basilicata, Calabria, Sicily and Sardinia), from Monday to Friday.

SHIPPING FEES

Shipping costs throughout Italy for orders over €69 will always be free.

Shipping costs for all of Italy for orders under €69 will be €5.

Shipping costs for orders to be delivered abroad will be calculated in the final price of the item.

TERMS OF PAYMENT

Elisendra® makes the following forms of payment available to its customers.

• Payment by bank transfer : in case of payment by bank transfer, the customer must necessarily make it within 7 days of order confirmation, using the following data:
• Owner: White Angel Srl
• Institution: Castagneto Carducci Cooperative Credit Bank
• IBAN: IT47K0846125100000010959481
• BIC/SWIFT: CCRTIT2TCAS
• Payment by credit card : in case of payment by credit card, the customer will be redirected to the Stripe platform, where he can make the payment in complete peace of mind: all transactions relating to credit card payments take place via SSL cryptographic protocol (Secure Socket Layer). For more information about the Stripe platform, please visit the website https://stripe.com ;
• Payment with PayPal : in case of payment via PayPal, the customer will be redirected to the PayPal platform, where he will have to enter the previously registered personal email and password and proceed according to the usual methods of the PayPal circuit. For more information about the PayPal platform, please consult the website https://www.paypal.com ;
• Payment by cash on delivery : in case of payment by cash on delivery, it must be made directly to the BRT express courier upon receipt of the product;
• Payment by cash on delivery is available only in the Italian National Territory, with a small supplement of €3.

Important : If the customer, after deciding to pay by cash on delivery, decides not to receive the purchase of his item, he is asked to notify Elisendra® before the package is shipped. Otherwise, Elisendra® will claim against the customer for the costs of returning the item.

• Deferred payment with Scalapay : in the event of deferred payment in three installments, without additional interest, via Scalapay, the customer will be redirected to the Scalapay platform, where he can make the payment in complete tranquillity: all transactions relating to credit take place via SSL (Secure Socket Layer) cryptographic protocol. For more information about the Scalapay platform, please visit the website https://www.scalapay.com .
• Payment in three installments, without additional interest, through Scalapay, is available in the Italian National Territory and in the following European countries: Austria AT, Belgium BE, Finland FI, France FR, Germany DE, Netherlands NL, Portugal PT, Spain ES.

SHIPPING TRACKING

When the chosen item leaves our company, the customer will receive a communication from the BRT express courier with the 'BRTcode' tracking code, so that he can track the package on the website https: //www.brt .it . If the customer does not receive any code, it is possible to send a request by email to customer@elisendra.com , or alternatively, by calling +393333287102 ; it will also be possible to contact the same number via the WhatsApp instant messaging service.

Instead, using the order number, which can be found in the summary email sent by Elisendra® and/or on the "Orders" page of your personal area on the website https://www.elisendra.com , you can keep track of your shipment directly on the Elisendra website, by entering the aforementioned number in the search string on the following page https://www.elisendra.com/traccia-il-tuo-pacco/ .