Make a return
Elisendra®️ offers the “NoProblem Return” solution, which allows the customer to choose between two options for returning an item: refund or coupon.
Pursuant to Legislative Decree no. 21/2014, which implements Directive 2011/83/EU of the European Parliament and of the Council, the customer has the right of withdrawal, exercisable within 14 days of receiving the item.
Important: These return options are only valid for items free from defects in conformity and/or manufacturing. For items with defects, please see the Elisendra®️ guarantee section.
Return conditions:
The products must be returned with the original tag attached, the protections on the accessories, the internal paper of the bag must not be removed, dust bag and intact packaging.
They must not present alterations or tampering in their main characteristics, the protections of the accessories must be intact. The items must be packaged in a box suitable for shipping.
It is mandatory that the returned item is identical to how it was delivered. Otherwise, the company reserves the right to not accept the return and to send the item back to the recipient, without proceeding with any refund.
In the absence of these conditions, the return request will be invalidated and the item will be returned to the sender.
Return procedure:
Send an email to customer@elisendra.com, including your order code and the type of return requested.
Go to the “Orders” page to retrieve your order number or find it in your confirmation email, including the type of return you want, your order number, and, if applicable, specify the item you are returning.
Subsequently, Elisendra®️ will send a communication with the instructions to complete the return.
Recommended courier :
To facilitate the procedure, Elisendra®️ recommends using BRT, with which it has a partnership. The confirmation email will contain a link to book the collection with BRT. Shipping costs for Italy are:
€9 for most regions
€12 for Puglia, Basilicata, Calabria, Sicily and Sardinia
Europe: €30.
The customer can ship the item themselves and send us a copy of the shipment to forward to the warehouse. Once received, we will proceed with the full refund
Return Verification and Confirmation:
Once the products are received, the company will verify their conformity. If the outcome is positive, the customer will receive a confirmation via email.
Reimbursement:
The customer can request a refund within 14 days of receiving the item. Elisendra®️ undertakes to refund within 14 days of receiving the product. The crediting times depend on the credit card or bank account managers.
Important: It is not possible to exchange items. If you wish to change the color or model, a refund will be made or a coupon will be issued that can be used for the next purchase.
Coupon:
As an alternative to a refund, the customer can choose to receive a coupon equal to the value of the returned item. The coupon is valid for one year and can be used in a single transaction on https://www.elisendra.com. Elisendra®️ undertakes to issue the coupon within 14 days of receiving the return.
If the returned item was part of an order with promotions, the coupon value will be recalculated based on the promotions applied to the order.
THE brand
The Elisendra® brand was born in 2019 from Designer Pablo Baldini's decades of experience in the fashion and leather goods sector. After having created leather bags and belts for the most famous international fashion houses (including Prada Milano, Armani, Bulgari and Burberry), Pablo decides to gather all his experience and creativity to give life to his lines, thus creating the White Angel Srl company, based in Florence, parent company of the Elisendra® brand. White Angel, in addition to the Elisendra® brand, produces and designs bags for other national and international brands.
Pablo's synergy with his wife Martina allows the company to grow and make itself known in the world of Italian fashion. Martina and Pablo manage the team together in order to give the customer a unique and satisfying experience, both within the site and during pre- and post-sales.
One of the strengths of the Elisendra® brand is the exclusivity of the articles: the official Elisendra® lines, with its iconic models, can be found exclusively on the website www.elisenda.com. All models are designed, tested, modified and developed within the company. Another strong point of Elisendra® is the customization of the items, being able to mix them together or embellish them with various accessories to change their look.
In just a few years the company has already made itself noticed and known on the national and international market and is becoming one of the most established Made in Italy brands.
The site was developed as a real shop, where the customer, when he enters, can easily see all the products with technical photos, photos worn, illustrative videos, technical data sheets with measurements and dimensions, descriptions, materials and accessories. If you love online shopping, but above all fashionable women's bags, Elisendra® is the right solution for you, an online shop dedicated to all women who love Made in Italy leather bags.
To get in touch with us and request information on any model, simply send us a message to our live chat with all the questions about the bag you have chosen; we will reply to you within a few minutes with all the technical specifications.